Our fourth chapter in the “Best Practices for Managing Unstructured Data” blog series will focus on the definition of a Handwritten document, we’ll continue to add chapters around the solutions and best practices regarding managing this information.
Although PDF forms and Web forms have improved things, the majority of paper forms are filled in by hand. In fact, in the business-to-business area, the passing of the typewriter has made this worse! The legacy requirement in many businesses for wet-ink signatures merely adds to the prevalence of paper-based, handwritten forms.
Forms are generally littered with other handwritten fields for name and address, numerical and text data, and in many cases these forms contain free text or open-ended comment fields. These are often the most crucial about customer satisfaction, previous histories, extenuating circumstances, etc.
Software works well only on forms with constrained boxes that have a single letter in each box on the form. In cases like checks, where the dictionary of terms falls only into numbers, there is a much higher chance of handwriting recognition success.
Fortunately, the Mortgage and Title industry has realized this challenge and has taken steps to move away from paper forms and has substituted these with online application or PDF forms. For those trying to capture the legacy handwritten information from images, they still have to fall back on the DPOs.
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