CASE STUDY: Online Portal for Financial Services Firm

INTRODUCTION

Kilowatt Financial provides document management and processing services portals for contractors involved in the installation of solar panels for consumers. Through a variety of partners who manage the programs, contractors can facilitate the application process for their clients who wish to apply for both an installation and the funding of those products.

Kilowatt Financial’s new online portal helps this process run more efficiently by allowing the consumer and contractor to collaborate on the documents required for the application process. Kilowatt Financial’s new online portal helps this process run more efficiently by allowing the consumer and contractor to collaborate on the documents required for the application process.

BACKGROUND

Prior to the Axis portal implementation, Kilowatt Financial had created a limited system with some functionality but the process was manual. Prior to the implementation, the process required manually completing the application with traditional hand keying and then mailing back the form. If there were errors on the application, or if there were missing data, like a signature, the contractor would have to reach back out to the client and send back the forms for completion. It was not so much a portal as it was more of a document library and download site.

Kilowatt Financial clients, the contractor partners, wanted more flexibility in the site. Each contractor would have different forms or unique requirements, and the partners wanted more options to offer both of these to contractors and their customers. This included a custom-branded interface and à la carte options of different programs and loan options.

Kilowatt Financial had worked with another vendor in the past, but they had failed to deliver on both a quality product and solution on schedule.

“We now offer an innovative and high-tech solution to our clients. The system is faster and more efficient than our previous solution. It results in faster responses from the customers and quicker responses to their inquiries. The result: our portal moves the process along faster, and everyone wins. We are delighted with the quality of the work Axis had delivered; their implementation has indeed performed on the vision we had for our solution.”

Diane Novak
Director of Application at Kilowatt Financial

SOLUTION

Prior to the Axis portal implementation, Kilowatt Financial had created a limited system with some functionality but the process was manual. Prior to the implementation, the process required manually completing the application with traditional hand keying and then mailing back the form. If there were errors on the application, or if there were missing data, like a signature, the contractor would have to reach back out to the client and send back the forms for completion. It was not so much a portal as it was more of a document library and download site.

Kilowatt Financial clients, the contractor partners, wanted more flexibility in the site. Each contractor would have different forms or unique requirements, and the partners wanted more options to offer both of these to contractors and their customers. This included a custom-branded interface and à la carte options of different.

Upon completion of the form, an email is sent out to the client for an online signature. With the use of DocuSign technology, the clients sign the contract online and send the completed form back in a couple of easy steps. All transactions are now tracked and made available at a glance through the contractor dashboard. From this dashboard, the partners and contractors can check the status of the applications, including factors such as the number of applications open, closed, passed, failed, etc.

BENEFITS

The benefits of process automation include a massive reduction in paper production since there is no longer a need to handle and track so many paper-based documents. There are fewer data-entry errors since it is a purely digital database-driven application, and therefore no human errors are associated with copying application data from a hand-printed form. The process and workflow are now more efficient, reducing errors and providing a better experience for all parties involved—including the consumer.

The system is designed for growth, as new partners join the program and bring in new contractors. Adding a new portal for a partner now takes less time and still offers plenty of room for expansion.

FUTURE

The system is built on a Microsoft platform including IIS server, Web API, WCF Services, Web Portals, Windows Services, Visual Studio, SQL Server, and coded in C#. New features being considered for the system include the ability to allow the partners to maintain their own site. Partners can now create custom logins and launch an invitation to a contractor to join the program. The custom branding can be driven by the partner if they choose to enable this functionality, and a form library of options can be selected to offer contractors different form and application options.

Download Financial Services Case Study

Axis Technical