A dental implant manufacturing company implemented a customer satisfaction survey process that utilized an intelligent document capture technology that automatically read survey responses and reported the data back to the vendor daily. This would have seemed like a straight forward solution, but there was a hitch, the surveys were completed by hand, and prior to the introduction of an Axis AI solution the quality of the recognition was unacceptable as it was coming back with below 80% accuracy.
By implementing Axis AI the Document Classification and Data Extraction Software with our Optical Mark Recognition (OMR), combined with Axis Technical VBPO (Virtual Business Process Outsourcing) the new results were delivered back with 100% accuracy.
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